Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the Plexian website located at plexian.uk.com (“the Website”), and any related services provided by Plexian (“we,” “us,” or “our”).

1.2 By registering an account, accessing, or using any part of the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any additional rules or policies referenced herein.

1.3 If you do not agree to any provision of these Terms, please do not use or access the Website or services.

2. Definitions

  • Player / User / You: Any individual who registers or uses the Website or its services.
  • Account: The personal profile created and controlled by the Player.
  • Games: All gambling products offered on the Website, including casino, live casino, and other wagering games.
  • Operator: Plexian, the company licensed and regulated to provide gambling services in the UK.
  • Bonus: Any promotional offer, including bonus funds, free spins, or other incentives.

3. Eligibility and Legal Compliance

3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that online gambling is legal in your location before using the Website.

3.3 Employees of Plexian, its affiliates, licensees, or their immediate family members are prohibited from opening accounts or participating in Games.

4. Account Registration and Security

4.1 Only one Account per person, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and current information during registration, including full name, date of birth, residential address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.

4.4 Plexian reserves the right to verify your identity at any time and may request supporting documents such as government-issued ID, proof of address, or payment method verification.

4.5 Accounts created with false information may be suspended or closed, and any winnings may be forfeited.

5. Deposits and Payments

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply; details are available in the Banking section of the Website.

5.3 Plexian does not charge fees on deposits, but your payment provider may impose charges.

5.4 We do not provide credit or loan facilities; all funds deposited must be your own and intended for wagering purposes only.

5.5 Suspicious or irregular deposit patterns may result in account review, suspension, or closure.

6. Withdrawals

6.1 Withdrawals will, where possible, be made using the same payment method used for deposits.

6.2 Withdrawal limits and processing times are detailed in the Banking section.

6.3 Additional verification may be required before withdrawal approval, including identity and payment method confirmation.

6.4 Plexian aims to process withdrawals promptly but is not responsible for delays caused by third-party payment processors.

6.5 To withdraw your full balance and close your Account, please contact Customer Support.

7. Inactive and Dormant Accounts

7.1 Accounts with no login activity for six (6) consecutive months will be classified as inactive.

7.2 Inactive Accounts with a remaining balance may incur a monthly administrative fee, which will be deducted from the balance after prior notification.

7.3 Accounts with zero balance may be closed after extended inactivity.

7.4 Dormant Accounts can be reactivated by contacting Customer Support and completing any required verification.

8. Responsible Gambling

8.1 Plexian is committed to promoting responsible gambling and provides a range of tools including deposit limits, loss limits, session time limits, and self-exclusion options.

8.2 If you believe you may have a gambling problem, we encourage you to use these tools or contact our support team for assistance.

8.3 Additional support and resources are available through the UK Gambling Commission and organisations such as BeGambleAware.

9. Prohibited Conduct

  • Engaging in fraudulent or illegal activities, including money laundering.
  • Use of bots, automated scripts, or any software to manipulate Games.
  • Collusion or cheating to gain unfair advantage.
  • Creating multiple accounts or sharing your Account with others.
  • Using VPNs or proxies to circumvent geographic or regulatory restrictions.

9.1 Violations may result in suspension or termination of your Account and forfeiture of winnings.

10. Bonuses and Promotions

10.1 All bonuses and promotions are subject to specific terms, including wagering requirements, expiry dates, and game restrictions, which are detailed on the Promotions page.

10.2 Abuse of bonuses, such as multiple Account use or collusion, is strictly prohibited.

10.3 Plexian reserves the right to withhold, cancel, or reclaim bonuses and winnings where abuse or technical exploitation is suspected.

11. Game Fairness and Integrity

11.1 All Games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

11.2 Plexian reserves the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.

12. Limitation of Liability

12.1 Plexian is not liable for any losses or damages arising from the use of the Website, including technical failures, delays, or interruptions.

12.2 You participate at your own risk. Our total liability is limited to the amount of your most recent deposit.

12.3 We disclaim responsibility for the content, security, or availability of external websites linked from the Website.

13. Data Protection and Privacy

13.1 Your personal data is collected, stored, and processed in accordance with our Privacy Policy, in compliance with the UK Data Protection Act 2018 and GDPR.

13.2 We implement industry-standard security measures to protect your information from unauthorised access, loss, or misuse.

13.3 For full details, please review our Privacy Policy available on the Website.

14. Intellectual Property

14.1 All content, trademarks, logos, and materials on the Website are owned by Plexian or its licensors.

14.2 You may not copy, reproduce, distribute, or modify any content without prior written consent.

15. Complaints and Dispute Resolution

15.1 If you have a complaint, please contact our Customer Support team first. We aim to resolve all issues promptly and fairly.

15.2 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

15.3 All complaints must be submitted in writing via email or through the Website’s support channels.

16. Changes to Terms

16.1 Plexian reserves the right to amend these Terms at any time.

16.2 Significant changes will be communicated via email or prominent notice on the Website.

16.3 Continued use of the Website after changes constitutes acceptance of the updated Terms.

16.4 You are responsible for reviewing these Terms periodically to stay informed of any updates.

17. Governing Law and Jurisdiction

17.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

17.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

For assistance, questions, or to exercise your rights under these Terms, please contact us:

By registering and using Plexian, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

For more information on responsible gambling and regulatory compliance, please visit the UK Gambling Commission and BeGambleAware.