Responsible Gaming at Plexian
Welcome to Plexian, where your safety and well-being are our highest priorities. We recognise that gambling should be a form of entertainment, enjoyed safely and responsibly. In compliance with the UK Gambling Commission regulations and the UK Gambling Act 2005, we are dedicated to providing a secure platform that supports responsible gambling and helps prevent gambling-related harm.
Our Commitment to Safe Gambling
Plexian strives to create an environment where players can enjoy gaming with peace of mind. We provide a range of tools and resources designed to help you maintain control over your gambling activities and to identify any early signs of problematic behaviour.
Responsible Gambling Tools
To assist you in managing your gambling responsibly, Plexian offers the following features:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
- Wager and Loss Limits: Define maximum amounts you can wager or lose within a given period.
- Session Time Limits: Decide how long you wish to play and receive reminders or automatic session terminations to avoid excessive play.
- Reality Checks: Periodic notifications during play to remind you of the time elapsed and encourage mindful gambling.
- Self-Exclusion: Temporarily restrict access to your account for a minimum of 24 hours, up to six months or longer, in accordance with UKGC guidelines.
- Permanent Account Closure: If you decide to stop gambling entirely, you can request permanent account closure at any time.
How to Recognise Problem Gambling
Gambling should always be a leisure activity. However, if you notice any of the following signs, it may indicate a developing problem:
- Gambling to recover previous losses or to make money.
- Borrowing money or selling possessions to finance gambling.
- Spending more time or money on gambling than originally intended.
- Neglecting family, work, or social responsibilities because of gambling.
- Experiencing arguments or conflicts related to gambling behaviour.
- Using money allocated for essentials such as rent, bills, or food to gamble.
- Constantly thinking about gambling or planning your next bet.
If you identify with any of these behaviours, we strongly encourage you to seek help promptly to prevent further harm.
Practical Tips for Responsible Gambling
To help maintain a healthy relationship with gambling, consider the following advice:
- Set a budget for gambling and never exceed it.
- View gambling purely as a form of entertainment, not a way to earn money.
- Avoid chasing losses; accept that losses are part of the game.
- Take regular breaks and avoid long, continuous sessions.
- Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
- Only gamble with money you can afford to lose and never use money for essential expenses.
- Balance gambling with other hobbies and social activities.
Self-Assessment and Support Services
If you are uncertain about your gambling behaviour, we offer a confidential self-assessment quiz to help evaluate your risk level.
Our dedicated Responsible Gambling Team is available to provide confidential advice and support. You can reach them at [email protected] or via our Live Chat service.
Account Restrictions and Exclusion Procedures
At Plexian, we make it easy for you to take a break or stop gambling altogether:
- Temporary Self-Exclusion: You can exclude yourself from playing for a minimum of 24 hours up to six months or longer by contacting our support team.
- Permanent Account Closure: Request permanent closure of your account at any time. Please ensure you withdraw any remaining balance before closure.
- Reactivation Policy: Accounts closed for reasons unrelated to gambling problems may be eligible for reopening upon review. However, we reserve the right to refuse reactivation to protect your well-being.
Protecting Minors and Vulnerable Persons
We strictly enforce the legal age limit of 18 years and above for all players. To safeguard minors and vulnerable individuals, Plexian implements:
- Robust age verification checks during registration.
- Encouragement of parental controls and filtering software such as Net Nanny and Qustodio.
- Recommendations to keep login credentials confidential and devices secure.
- Advisories against leaving logged-in sessions unattended or saving passwords on shared devices.
For further guidance on protecting children online, visit Better Internet for Kids.
External Support Organisations
If you or someone you care about is experiencing difficulties with gambling, professional help is available. We recommend the following UK-based organisations:
- BeGambleAware – Provides advice, support, and treatment options.
- Gamblers Anonymous – Offers peer support groups.
- GamCare – Specialist support for problem gambling.
- National Gambling Helpline – Confidential helpline available 24/7.
Additionally, you can download tools such as BetBlocker to restrict access to gambling websites across multiple devices.
Legal Compliance and Player Protection
Plexian operates under the strict regulations of the UK Gambling Commission (UKGC) to ensure fairness, transparency, and player protection. We adhere to the UKGC’s Licence Conditions and Codes of Practice (LCCP), which mandate responsible gambling measures and continuous monitoring of player activity to detect and prevent gambling harm.
Contact Us
Your safety is our priority. If you have any questions, concerns, or require assistance related to responsible gambling, please do not hesitate to contact our Responsible Gambling Team at [email protected] or reach out via Live Chat on our website.
Remember, gambling should always be fun. Stay in control, play responsibly, and seek help whenever you need it.