Privacy Policy

Welcome to Plexian’s Privacy Policy. This document explains how we, Plexian (“we”, “us”, “our”), operating at plexian.uk.com, collect, use, store, process, and share your personal information when you access or use our website and services. By using our platform, you agree to the terms set out in this policy. If you do not agree, please do not use our services.

1. Data Controller

Plexian, registered in the United Kingdom, is the data controller responsible for your personal data. For any privacy-related questions or requests, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following personal data:

  • Full name
  • Contact details: email address, telephone number, postal address
  • Date of birth and gender, to verify eligibility and comply with legal requirements
  • Account details and profile settings
  • Device and browser information, including IP addresses and technical data
  • Usage data such as login times, pages visited, and interaction with services
  • Financial transaction data including deposits, withdrawals, and payment methods
  • Communications you send to us, including customer support queries
  • Special category data you provide voluntarily, for example, ethnicity or health information
  • Identity documents and verification data for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
  • Data from third-party sources for fraud prevention and responsible gambling

3. How We Use Your Data

Your personal data is used to:

  • Create, maintain, and secure your account
  • Verify your identity and age in accordance with UK Gambling Commission requirements
  • Process payments, deposits, and withdrawals securely
  • Comply with legal and regulatory obligations, including anti-money laundering and safer gambling laws
  • Communicate important information about your account and our services
  • Manage and run promotions, competitions, and loyalty programmes
  • Send marketing communications with your explicit consent
  • Personalise your user experience, including tailored offers and content
  • Analyse and improve our services through statistical and business analytics
  • Detect, prevent, and investigate fraud, security threats, and other unlawful activity

4. Legal Basis for Processing

We process your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful grounds include:

  • Performance of a contract (e.g., to provide you with gaming services)
  • Compliance with legal obligations (e.g., identity verification, anti-money laundering)
  • Your consent, where required (e.g., marketing communications)
  • Our legitimate interests, balanced against your rights and freedoms (e.g., fraud prevention, service improvement)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Typically, this means we keep your data for up to five years after your account is closed or your last activity, unless a longer retention period is required by law, such as for self-exclusion records or ongoing investigations.

6. Marketing Communications

With your explicit consent, we may send you marketing messages via email, SMS, or other channels about our services and selected partners. You can withdraw your consent or update your preferences at any time through your account settings or by following the unsubscribe link included in every communication.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core website functionality and security
  • Remember your preferences such as language and currency
  • Analyse website performance and user behaviour
  • Deliver personalised advertising based on your interests

You can manage or block cookies through your browser settings; however, disabling certain cookies may affect your experience or prevent parts of the site from functioning properly.

8. Sharing and Transfers of Your Data

We may share your personal data with:

  • Service providers such as payment processors, software vendors, and hosting providers
  • Regulatory bodies including the UK Gambling Commission and law enforcement agencies
  • Fraud prevention, credit reference, and identity verification agencies
  • Companies within the Plexian group for internal administration
  • Other third parties where you have given explicit authorisation

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your personal information.

9. Data Security

We implement robust technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These include encryption, firewalls, secure servers, and regular security audits.

10. Your Rights

Under UK data protection law, you have the right to:

  • Be informed about how your data is used
  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data where applicable (“right to be forgotten”)
  • Restrict or object to certain processing activities
  • Receive your personal data in a structured, commonly used, machine-readable format (data portability)
  • Withdraw consent at any time without affecting prior lawful processing
  • Object to automated decision-making and profiling that produce legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to process your request securely.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after any updates means you accept the revised policy.

12. Contact and Complaints

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the supervisory authority for data protection in the UK, if you believe your data rights have been violated.

For information on responsible gambling and support, we recommend visiting the UK Gambling Commission and BeGambleAware websites.

Last updated: October 2024